Conflict Resolution Facilitation
Alternative Dispute Resolution
Are you facing a challenging conflict that seems difficult or impossible to resolve? You hope to resolve this fairly, and preferably without the time and expense of lawyers and courts.
Professionally facilitated conversations can help parties move from entrenched positions to collaborative solutions.
As coaches specializing in conflict resolution, we help people in conflict navigate difficult conversations, find compromises, and create sustainable agreements. Coaching is designed to get people more in touch with their feelings and needs so that they can navigate their way to better outcomes and futures.
Conflict Resolution Facilitation (CRF) can be a great solution for:
- Business disagreements. Disagreements between business partners, co-founders, between clients and vendors, or customers and providers.
- Partnership disputes: Assisting business partners in resolving differences to preserve the relationship or facilitate a mutually amicable dissolution.
- Disputes between neighbors.
- Bands (musicians) having internal struggles or disagreements. Consider group coaching or our CRF service.
- Organization boards of directors or other org leadership.
- The end of a personal relationship: Dividing property, agreeing on child custody or pet care, and other decisions that accompany the end of a dating or marital partnership.
- We welcome clients of any gender, ethnicity, religion, age, etc. We are happy to accommodate disabilities, diagnoses, and conditions.
Better, earlier intervention
Our CRF service is not legally binding or court-ordered mediation. We offer a more affordable, preventative approach. We hope to keep you from needing courts.
- Pre-legal intervention to try to resolve issues before they escalate to legal proceedings. However, we can also provide CRF if legal proceedings have begun, and you are hoping to negotiate to bring them to a quicker and less expensive close.
- Collaborative problem-solving aimed at fairness.
- Completely confidential. All conversations are private.
- Avoid emotional and unproductive fights. The person who talks the most or yells the loudest isn’t the winner. Our conversations are designed to be unemotional and outcome-focused.
- Fast resolutions: our process can be done within a week, schedules allowing.
- Written agreements that can be formalized by attorneys. For example, you’ll have an agreement that can be just between the parties, or filed with a divorce, business dissolution, or company co-owner buyout.
Neutral mediation
In these heated situations, it can be hard to separate tempers and emotions from fair compromises. Some people are angry. Some want revenge or for someone to “pay” for something they did. Trying to work things out yourselves seemed like a good idea, but people are interrupting each other, not listening, or don’t want to compromise.
If you all want to avoid lawyers and court, you need a neutral coach with no stake in the outcome. We want to see everybody satisfied with the outcome… and that we reached an agreement!
Why choose Delta CX?
Practical Approach
We focus on realistic, workable solutions. Our approach helps people move beyond emotions to focus on tangible outcomes that work in the real world.
Equal Positions
Everyone deserves to be heard. We ensure that each party has an equal opportunity to express their needs and concerns without being interrupted, debated, or dismissed. We don’t see any party as more important or powerful. The interpersonal dynamics that created this situation won’t be present in our process.
Efficient Process
Our streamlined approach saves you time and money. While lawyers and courts might take months or years, our process typically completes within a week of signing our contract and paying our fee.
Coaching-Centered
While our process includes suggestions and advice, we focus more on asking questions, learning, and listening. We are held to the ICF Code of Ethics.
Cost Transparency
Unlike legal proceedings with unpredictable costs, our flat-fee structure means no surprises.
How does this work?
Our CRF package includes the following steps and tasks:
- Free consultation. We’ll discuss your situation and determine if CRF is a good match.
- Contract. All parties (not just you) will sign our CRF contract, showing that each person is dedicated to using a neutral facilitator. The process continues once our contract is fully signed and all payments are made.
- Private calls. Each party meets privately with me to share their perspectives, needs, concerns, and goals. This gives me foundational information on the situation or disagreement from each side. These can be booked in our coaching calendar.
- We’ll create one or more proposals for resolution, based on what we learned from each part. We’ll document clear plans with specific responsibilities related to ownership, property, payments, children, pets, and other aspects of your unique situation.
- Group call. We’ll have a call with all parties. This will be a facilitated conversation to maintain a calm and conflict-free environment. We will use an online tool to find the best times for all of us; you will not need to coordinate a good meeting time with the other parties.
Once an agreement is reached, you will need an attorney to draft (at your own expense) a legally binding agreement based on the rules or laws of your country, region, or state. We cannot write legal documents, but we can provide the attorney with the backstory and the resolution. We strongly recommend that all parties sign an appropriate legal agreement at the end of our process. That makes it a binding contract versus a personal promise.
Additionally, we can’t enforce agreements. We cannot compel people to follow through on their promises. If someone breaches a signed agreement, you will need legal professionals to assist you.
All calls are confidential and will be recorded for our records.
Recordings and transcripts will be given to whoever was in that call; you will not receive a recording or transcript for a call you didn’t attend.
Optional additional support
We can offer additional individual or group sessions to address any challenges, refine the solutions, or coach the parties to communicate in a more neutral and productive manner. This is paid separately from our CRF package.
What does this cost?
The CRF package costs a flat $299 USD per party. For example, if a relationship you’re in is breaking up, and both of you want CRF to help make decisions and relieve fighting, each of you would pay $299. If one party would like to pay for more than themselves, we’ll divide the billing as instructed.
Compare this to the time, effort, and emotional costs of fighting… or legal services costing thousands of dollars. Many mediators and lawyers charge $200-400 per hour.
Policies, cancellation, and other information is available on our Policies page.
Common Questions
- What if we can’t reach an agreement? We’d rather have happy clients who find reasonable resolutions, but we cannot guarantee that you reach an agreement. You are paying for our time and effort to try to get you there.
- How long does the entire process typically take? If scheduling allows, this could take as little as one calendar week from the time the contract is signed and the payment(s) are made.
- Can we bring other people to the calls? Language translators may be present, but are at your own expense. Outside of that, we will not invite others to these calls. If you need people to testify, you probably need lawyers and a court.